Customer satisfaction is of paramount importance to us, however, in the unlikely event you are unhappy with your purchase, we will offer a full refund within 10 days of purchase (excluding our 5 day headdress, comb or pins returns policy*), once the item has been returned to us in the condition in which it was originally sent including boxes and packaging. There is a small handling charge of £10 for items over £50 value and £5 for any other items and you will have to pay for the delivery cost back to us.
* Our 5 day refund guarantee applies to headdresses, combs and pins only and is minus the original postal costs if these were incurred. The item must be returned to us in the unworn condition in which it was received and in the original packaging within the 5 day period from date of receipt. Our items within this category are posted out on a signed for basis to cover ourselves and to ensure our systems are working fairly and efficiently.
All our items are hand checked by us and carefully packaged and sent using a secure postage system where we can trace and track each item. We cannot offer free postage to addresses outside of the UK and where an order needs posting overseas, a postal charge will be emailed for confirmation before shipment of the item will be made. In the unlikely event that any items arrive to you damaged, please contact us IMMEDIATELY via telephone 01629 732745 or email firstname.lastname@example.org for a returns code, then return the item to us where we will process a full refund for you including your postal costs. If your item can be repaired, this option will be made available to you at no further cost to you. It is important to note that for hygiene purposes we are unable to refund or exchange pierced earrings. We also reserve the right not to refund where we feel the items may have been worn.
If you wish to make any amendments or have a query on your order, email our Customer Services Department anytime email@example.com or call us on: 01629 732745 please mention your order number in all correspondence - thank you.
If any of the items you desire are out of stock we will contact you either by telephone or email to discuss approximate delivery times or alternatives. You will have chance to cancel your order should you wish to do so. We aim to deliver your item as soon as your payment has cleared and we will keep you updated at every stage of the transaction.
Failed Deliveries: our goods require a signature unless alternative instructions are left at your own risk so the delivery can be made. If after attempts to deliver have failed, any goods returned to us will incur a £10 administration fee plus a further £3.95 postage cost to re-send.
This does not affect your Statutory rights.
We reserve the right to alter product pricing and will update our website accordingly. We try our best to be as accurate in our descriptions and sizes as we can be however if you have any queries please contact us BEFORE making a purchase.
We guarantee to deal with all orders and enquires promptly and professionally in line with our own strict company ethics.
Price Matching T&Cs We will happily price match any of our fine jewellery! All you need to do is email us a link to the item you have seen along with its price and we will let you know if we can price match the item! We are so confident of the quality of our Finest Marcasite Collection, we know you won't be disappointed.
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